Exceptional Properties. Elevated Experiences.

Just like with any rental property, accidents can happen, and sometimes guests or tenants may cause damage to furniture or create additional expenses. First, we want you to know that we do not accept just anyone who wants to rent your home. We have a screening process in place to help determine whether a tenant or guest is a good fit.

For long-term rentals, we require credit checks, background checks, criminal history checks, eviction history checks, and bankruptcy checks. We do not accept tenants with a history of collections, evictions, or other major red flags.

For short-term and mid-term rentals, the process depends on where the guest or tenant is coming from. If they are coming through an insurance temporary housing company or another agency, we negotiate a security deposit whenever possible. If the booking comes through a short-term or mid-term rental platform, there are systems in place to request reimbursement for damages to the home or furniture. In addition, platforms such as Airbnb and VRBO may provide liability coverage of up to $1 million, depending on the booking and platform terms.

However, owners should understand that no screening process or platform guarantee can completely eliminate risk. For this reason, we strongly recommend maintaining appropriate homeowner, landlord, or short-term rental insurance coverage and consulting with your insurance provider to ensure your policy aligns with your rental strategy.

Our goal is to minimize risk through careful screening, proper documentation, security deposits when available, and prompt handling of any issues that may arise. While no rental arrangement can guarantee that damages will never occur, we take every reasonable precaution to protect your property and your investment.

Guests are entitled to a full refund only if both of the following conditions are met: The reservation is canceled within forty-eight (24) hours of booking; and The cancellation is made fourteen (14) or more days before the first night of the reservation. For cancellations made fourteen (14) or more days before the first night of the reservation, rental payments are refundable, less 50% of the total reservation rent and fees, which are non-refundable. Mid-term reservations require cancellation at least thirty (30) days prior to the scheduled arrival date. Cancellations made less than thirty (30) days before arrival for mid-term reservations are not eligible for a full refund and may be subject to the applicable non-refundable rent, fees, and cancellation terms stated in this Agreement. No full or partial refunds will be issued for no-shows, cancellations made within thirteen (13) days of the first night of the reservation, late arrivals, or early departures. No refunds or compensation will be provided if the Property is unavailable, or available but difficult to access, due to circumstances beyond the Company’s control, including but not limited to adverse weather

We currently manage approximately 30–40 properties, including several long-term rentals. Since we are continuing to expand, the number may vary slightly, but on average, our portfolio is between 30 and 40 properties. Management needs can vary based on the property type, rental strategy, lease structure, tenant situation, and local market conditions. Lakai Properties focuses on maintaining organized communication, responsive coordination, and consistent follow-through for both owners and residents. Depending on the situation, additional evaluations, documentation, maintenance coordination, scheduling, or compliance steps may be required. The goal is to help property owners protect their investment while creating a smoother experience for renters, guests, and vendors involved in the property.